Terms & Conditions

Welcome to Maeme's

These Terms and Conditions (“Terms”) govern your use of our website and services, and any orders you place for grilled food and related products through our platform.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Use of the Website

• You agree to use the website only for lawful purposes and in accordance with these Terms.
• We reserve the right to suspend or terminate your access if we suspect misuse or a breach of these Terms.

Placing Orders

• Orders can be placed online through our website. Please ensure that all information you provide, including the delivery address, contact number and payment details, is accurate and up to date.
• After you place an order, you will receive a confirmation email or message. This confirms that we have received your order, not that it has been accepted.
• We reserve the right to refuse or cancel any order at our discretion, including because of stock availability, delivery-area limitations or suspicious activity.

Prices & Payment

• All prices are listed in pounds sterling (GBP).
• We accept the payment methods displayed during checkout, including eligible credit and debit cards.
• Prices and menu items may change without notice.

Delivery & Collection

• Delivery and collection times are estimates and may vary because of traffic, weather or order volume.
• We deliver within the areas shown on our website. If your address is outside the selected branch's delivery area, we may be unable to accept or may cancel the order.
• You are responsible for being available to receive the order at the address provided. If delivery fails because the information is incorrect or you are unavailable, we may charge a fee or withhold a refund.